Anesu M.

Operations & Client Success Specialist

I help founders and growing businesses run smoother, stay organized, and keep their clients happy by taking ownership of both their operations and client success. I can step in and help with: Operations • Managing day-to-day administrative tasks and workflows • Coordinating projects, deadlines, calendars, and priorities • Building SOPs and improving processes • Keeping systems, information, and tasks organized • Managing CRM pipelines and internal operations • Identifying gaps and taking initiative to fix them Client Success • Managing client communication and relationships • Handling onboarding, follow-ups, questions, and escalations • Making sure clients receive timely updates and support • Keeping leads and clients engaged so opportunities aren't missed • Coordinating between clients and internal teams • Helping create a smooth, professional client experience I've worked across operations, executive assistance, customer service, client success, and property management, so I'm comfortable working behind the scenes to keep the business running while also being the person clients can rely on. Tools: GoHighLevel, HubSpot, Monday com, ClickUp, Trello, Asana, Hostify, Lendavo, Credit Suite, Google Workspace, Microsoft 365, Excel, Google Sheets, Slack, Zoom, and Offer AI. Whether you need someone to organize your operations, manage your clients, improve your processes, or simply take things off your plate. I can step in and take ownership.