Liza N.
Professional and Experienced Customer Service Representative
Most of the tools that I've handled and used as a CSR include: - Zendesk - Freshdesk - Shopify - Shipstation - Big Commerce - WiseAgent - Live Chat / Pure Chat - Ring Central - Google Docs - Google Drive I can process orders, check fulfillment status, process refunds, and RMAs, answer calls, chats, and emails; and resolve tickets. I am also very keen and attentive to details. I am fluent in the English language. I can speak with little to no accent, can write and reply to customers efficiently. I can support customers through phone, chats, and emails. And if needed (and required), I call customers to verify certain information or gather additional information from them.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $9k
Billed in all: $62,223$62k
$3k in the last 6 months
Across 26 contracts
Earnings, last 30 days
Skill rankings: Top 7% in US English Dialect
Ranked by MRR among everyone on Upwork with the skill.
- #83US English Dialect1,209 freelancers · 🇵🇭 #15Top 7%🇵🇭#15 of 113
- #210Order Fulfillment1,928 freelancers · 🇵🇭 #152Top 11%🇵🇭#152 of 1,262
- #255Product Knowledge2,128 freelancers · 🇵🇭 #145Top 12%🇵🇭#145 of 1,267
- #316Order Processing2,648 freelancers · 🇵🇭 #216Top 12%🇵🇭#216 of 1,622
- #352Order Tracking2,668 freelancers · 🇵🇭 #242Top 13%🇵🇭#242 of 1,731
- #825Zendesk5,908 freelancers · 🇵🇭 #435Top 14%🇵🇭#435 of 2,921
- #1,282Online Chat Support11,527 freelancers · 🇵🇭 #747Top 11%🇵🇭#747 of 6,896
- #1,598Email Support14,954 freelancers · 🇵🇭 #942Top 11%🇵🇭#942 of 8,734