Rose Apolonio A.

Customer Service Virtual Assistant

I have worked as a Customer Service Consultant for 7 years. I am now a Virtual Assistant available 24 hours a day, 7 days a week. I am a true all-around assistant with the ability to multitask and handle all aspects of business, while increasing overall productivity with efficient work. Over the years, I have handled many different roles such as complex billing consultant, order and account manager, service to sales specialist, technical support, and complaints resolution manager. I have a Bachelor's Degree in Business Management and a Diploma in Professional Education and I am a Licensed Professional Teacher. I am a team player, a clear communicator, a collaborator and a problem solver. I will provide exemplary work with quick turnaround times. HIGHLIGHTED SKILLS * Conflict Resolution * Excellent Verbal and Written Communication * Customer Interaction * Data Entry * Research * PowerPoint Presentation * Content Writing * Invoicing * Email handling * Social Media * Strong Work Ethic * Great Attention to Detail CAREER HIGHLIGHTS * Best Performer * Most Reliable and Disciplined * Contributed action plans to the team's performance * Spearheaded meeting with team mates about updates