Gretchen A.

Here are the experiences and services I can offer: 1. Communication and Customer Service: - Handles inbound and outbound calls for business while managing company email. - Act as a point of contact for the company. - Respond to customers, vendors, and sub-contractors to their inquiries, concerns, and maintenance requests via phone, email, or messaging platforms. - Provide excellent customer service, resolving issues promptly and professionally. 2. Administrative Tasks: - Manage calendars, schedule appointments, and set reminders. - Prepare and send reports, documents, and notifications. - Update records, databases, and spreadsheets. - Set up appointments for Junior and Senior Estimators/ Project Managers. 4. Accounting and Bookkeeping: - Process payments- deposit, progress, final bills, and other invoices. 6. Maintenance and Repairs: - Coordinate maintenance requests, scheduling, and follow-up. - Manage and assist customer and vendor relationships with work orders and contracts. 8. Data Entry and Record-Keeping: - Maintain accurate and up-to-date records, including tenant/homeowner's information, leads, and property details. 9. Special Projects: - Coordinate with Estimators for property renovations, construction, repairs, and painting through residential, commercial, and other government schools and buildings to book estimates and perform other administrative tasks. Tools and Software used: Intuit Quickbooks QuickBase SharePoint SignNow SignRequest Ring Central Porch Zillow Angi Skype Microsoft Office - MS Outlook, MS Teams, MS Word, MS Excel, Calendar, Google Drive, etc Zendesk Salesforce CRM Oracle CRM Canva