Erna Carmina B.
A+ Virtual Assistant | Admin, Ad-Hoc Tasks & E-commerce Support
Hi there! I'm so happy you found me! ๐ My experiences in a nutshell: ๐ฅ ๐-๐๐ผ๐บ๐บ๐ฒ๐ฟ๐ฐ๐ฒ ๐ฉ๐ถ๐ฟ๐๐๐ฎ๐น ๐๐๐๐ถ๐๐๐ฎ๐ป๐: Managed Shopify and WooCommerce stores, handled product listing and optimization, maintained accurate inventory, and supported customers with order-related concerns to keep the shopping experience seamless. ๐ฅ ๐๐ฑ-๐๐ผ๐ฐ ๐ง๐ฎ๐๐ธ๐: Provided flexible support for various admin and project-related needs, ensuring smooth operations. ๐ฅ ๐ง๐ฎ๐๐ธ ๐๐ผ๐ผ๐ฟ๐ฑ๐ถ๐ป๐ฎ๐๐ผ๐ฟ: Managed and prioritized daily tasks across multiple projects, keeping deadlines on track and resources well-organized. ๐ฅ ๐๐ป๐ฏ๐ผ๐๐ป๐ฑ ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐: Handled calls and emails for Amazon customers and WorldPay merchants, assisting with orders, payments, and platform navigation while delivering excellent service. ๐ฅ ๐๐ฝ๐ฝ๐ผ๐ถ๐ป๐๐บ๐ฒ๐ป๐ ๐ฆ๐ฒ๐๐๐ฒ๐ฟ: Reached out to leads via outbound calls, SMS, and emails to schedule appointments and follow-ups. ๐ฅ ๐ฆ๐ผ๐ฐ๐ถ๐ฎ๐น ๐ ๐ฒ๐ฑ๐ถ๐ฎ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐ฟ: Wrote captions, designed visuals, and scheduled content using Meta Business Planner to maintain a consistent brand presence. ๐ฅ ๐ค๐๐ฎ๐น๐ถ๐๐ ๐๐ป๐ฎ๐น๐๐๐: Reviewed customer interactions and processes to ensure high service standards and client satisfaction. ๐ฅ ๐๐ผ๐ผ๐ธ๐ธ๐ฒ๐ฒ๐ฝ๐ถ๐ป๐ด ๐๐๐๐ถ๐๐๐ฎ๐ป๐: Managed accounts payable/receivable, maintained sales records, and supported smooth cashflow for small businesses. Here are the tools I can use: ๐ ๐๐ฅ๐ & ๐๐๐๐ถ๐ป๐ฒ๐๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ - GoHighLevel, NetSuite, HubSpot ๐ ๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ & ๐ง๐ฎ๐๐ธ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ - Trello, Asana, Monday ๐ ๐-๐๐ผ๐บ๐บ๐ฒ๐ฟ๐ฐ๐ฒ & ๐ฃ๐ข๐ฆ - Shopify, WooCommerce, Toast POS, Uber Eats, DoorDash ๐ค ๐ฅ๐ฒ๐๐ฒ๐ฎ๐ฟ๐ฐ๐ต & ๐๐ - ChatGPT, Gemini Advanced, Claude ๐ข ๐ ๐ฎ๐ฟ๐ธ๐ฒ๐๐ถ๐ป๐ด & ๐ฆ๐ผ๐ฐ๐ถ๐ฎ๐น ๐ ๐ฒ๐ฑ๐ถ๐ฎ - Meta Business Suite, Facebook, LinkedIn, Instagram, WordPress, Thinkific ๐๏ธ ๐๐ฒ๐๐ถ๐ด๐ป & ๐๐ผ๐ป๐๐ฒ๐ป๐ ๐๐ฟ๐ฒ๐ฎ๐๐ถ๐ผ๐ป - Canva, Adobe Photoshop ๐ฆ ๐๐ถ๐น๐ฒ ๐ฆ๐๐ผ๐ฟ๐ฎ๐ด๐ฒ & ๐๐ผ๐น๐น๐ฎ๐ฏ๐ผ๐ฟ๐ฎ๐๐ถ๐ผ๐ป - Dropbox, Google Drive ๐ฌ ๐๐ผ๐บ๐บ๐๐ป๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป & ๐ ๐ฒ๐๐๐ฎ๐ด๐ถ๐ป๐ด - WhatsApp, Microsoft Teams, Slack, Discord, Zoom, Google Meet ๐ ๐ข๐ณ๐ณ๐ถ๐ฐ๐ฒ ๐ฃ๐ฟ๐ผ๐ฑ๐๐ฐ๐๐ถ๐๐ถ๐๐ - Microsoft 365 (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Calendar, Drive, Console) Get to know me better: โค๏ธ Reliable โค๏ธ Collaborative โค๏ธ Responsive โค๏ธ Detail-oriented โค๏ธ Flexible Let me unload the burden on your shoulders NOW. ๐ฌ Drop a personalized message and let me know... ๐ What time works best for you for a discovery call? ๐