Erna Carmina B.

Hi there! I'm so happy you found me! 😉 My experiences in a nutshell: 🔥 𝗘-𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁: Managed Shopify and WooCommerce stores, handled product listing and optimization, maintained accurate inventory, and supported customers with order-related concerns to keep the shopping experience seamless. 🔥 𝗔𝗱-𝗛𝗼𝗰 𝗧𝗮𝘀𝗸𝘀: Provided flexible support for various admin and project-related needs, ensuring smooth operations. 🔥 𝗧𝗮𝘀𝗸 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗼𝗿: Managed and prioritized daily tasks across multiple projects, keeping deadlines on track and resources well-organized. 🔥 𝗜𝗻𝗯𝗼𝘂𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Handled calls and emails for Amazon customers and WorldPay merchants, assisting with orders, payments, and platform navigation while delivering excellent service. 🔥 𝗔𝗽𝗽𝗼𝗶𝗻𝘁𝗺𝗲𝗻𝘁 𝗦𝗲𝘁𝘁𝗲𝗿: Reached out to leads via outbound calls, SMS, and emails to schedule appointments and follow-ups. 🔥 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗠𝗮𝗻𝗮𝗴𝗲𝗿: Wrote captions, designed visuals, and scheduled content using Meta Business Planner to maintain a consistent brand presence. 🔥 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗔𝗻𝗮𝗹𝘆𝘀𝘁: Reviewed customer interactions and processes to ensure high service standards and client satisfaction. 🔥 𝗕𝗼𝗼𝗸𝗸𝗲𝗲𝗽𝗶𝗻𝗴 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁: Managed accounts payable/receivable, maintained sales records, and supported smooth cashflow for small businesses. Here are the tools I can use: 📊 𝗖𝗥𝗠 & 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 - GoHighLevel, NetSuite, HubSpot 📅 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 & 𝗧𝗮𝘀𝗸 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 - Trello, Asana, Monday 🛒 𝗘-𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 & 𝗣𝗢𝗦 - Shopify, WooCommerce, Toast POS, Uber Eats, DoorDash 🤖 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵 & 𝗔𝗜 - ChatGPT, Gemini Advanced, Claude 📢 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 & 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 - Meta Business Suite, Facebook, LinkedIn, Instagram, WordPress, Thinkific 🖋️ 𝗗𝗲𝘀𝗶𝗴𝗻 & 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗖𝗿𝗲𝗮𝘁𝗶𝗼𝗻 - Canva, Adobe Photoshop 📦 𝗙𝗶𝗹𝗲 𝗦𝘁𝗼𝗿𝗮𝗴𝗲 & 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 - Dropbox, Google Drive 💬 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 & 𝗠𝗲𝘀𝘀𝗮𝗴𝗶𝗻𝗴 - WhatsApp, Microsoft Teams, Slack, Discord, Zoom, Google Meet 📝 𝗢𝗳𝗳𝗶𝗰𝗲 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆 - Microsoft 365 (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Calendar, Drive, Console) Get to know me better: ❤️ Reliable ❤️ Collaborative ❤️ Responsive ❤️ Detail-oriented ❤️ Flexible Let me unload the burden on your shoulders NOW. 💬 Drop a personalized message and let me know... 📞 What time works best for you for a discovery call? 😉