Rose Anne D.

I’m an E-commerce Customer Support Specialist, Shopify & Amazon Listing Expert, and GHL Virtual Assistant with 6+ years of experience helping online businesses deliver outstanding customer service and run smoother operations. From managing Shopify & Amazon stores to handling customer success, order fulfillment, chargebacks, and automation in Go High Level (GHL)—I make sure businesses stay organized, efficient, and customer-focused. 💡 What I bring to your business: E-commerce Expertise – Skilled in Shopify & Amazon product listings, inventory management, refunds/returns, chargebacks, and sales trend analysis. Customer Support Excellence – Proficient in Zendesk, Gorgias, Freshdesk, Hydra, and Salesforce. Delivered 90%+ CSAT scores by resolving issues quickly and empathetically. GHL Virtual Assistance – Landing pages, funnel building, CRM management, and website updates that optimize client engagement. Process Optimization – Created SOPs, macros, and automation workflows that saved 10+ hours per week for teams. Team Collaboration – Experience managing small teams, coordinating with content creators, and working cross-functionally with marketing, sales, and logistics. ✅ Tech & Tools I Use Daily: Shopify • Amazon Seller Central • Go High Level (GHL) • Zendesk • Freshdesk • Gorgias • Pipedrive • Zoho CRM • Salesforce • Asana • HoneyBook • PandaDoc • ShipStation • ToastTab • Gusto • SquareUp 🚀 My mission is simple: Make customer service your superpower and keep your e-commerce business running like clockwork. Let’s team up to create a seamless customer journey, boost efficiency, and grow your business. Click Hire and let’s get started today!