Joanne Joyce M.

Virtual Assistant / Executive Assistant / Social Media Manager/ CSR

✨ Hi! I’m Joanne Joyce Mangaoang — your reliable, resourceful, and results-driven remote professional. ✨ I help businesses streamline operations, elevate customer experience, and strengthen their online presence through exceptional support and high-quality work. With a strong blend of administrative, customer service, and social media expertise, I’m here to make your workload lighter and your results stronger. 🌟 My Professional Background ✔ 4 years in the BPO industry Sales support, customer service, technical troubleshooting Email & chat support Escalation handling and issue resolution ✔ 5 years as an Executive Assistant Calendar & inbox management Operations support Reports, documentation & communication handling ✔ 4 years as a Social Media Manager Content creation & scheduling Community engagement Brand visibility & growth strategies Across all roles, I’ve consistently delivered excellent outcomes with minimal supervision—always demonstrating professionalism, patience, strong judgment, and a people-first attitude. 💼 Skills & Strengths Strong organizational & logistical planning Persuasive and effective communication Thrives under pressure while maintaining quality Genuine passion for customer experience Fast learner & efficient multitasker Proactive, self-motivated, and dependable 🚀 Why Clients Love Working With Me I am committed to growth, excellence, and building long-term collaborations. Whether you need support in operations, customer service, administrative tasks, or social media, I bring focus, initiative, and a strong work ethic to every project. Let’s work together and create outstanding results for your business. I’m excited to support your goals!