Maria Melissa V.

Remote operations professional with over 10 years of work-from-home experience supporting customer service and logistics teams. Experienced in live chat and email support, freight quote processing, shipment verification, and data accuracy. In my logistics operations role, I processed more than 100 freight quote overrides per day during peak season while ensuring compliance with pricing guidelines. I have also supervised chat support teams, handled multiple concurrent customer conversations, and maintained strong customer satisfaction scores. I am also experienced in ad quality evaluation, reviewing search results, advertisements, and website quality to ensure relevance and user value. Skilled in remote collaboration tools including Google Sheets, Slack, Microsoft Teams, Zoom, Skype, and Google Meet. I am currently seeking a permanent work-from-home opportunity in customer support, data entry, logistics operations, or virtual assistance.