Mahalakshmi V.

Process improvement and Operations consultant for Small Businesses

I am one of Upwork's Top 1% process optimization and operations management consultant with over a decade's experience in scaling up business operations for Fortune 500 and publicly listed organizations. Through the course of my professional career, I've led teams that have build technology products for both the B2B and B2C markets, led product and marketing operations teams for large publicly listed organizations and set up and scaled ecommerce businesses globally. I've been working with startups, small and medium businesses in scaling up enabling them to build a strong process and operations foundation. I do this by analyzing existing processes, developing scalable business processes and when necessary, automating them for scalability, while continuing to support client teams in training and adoption. As a generalist, I have, over the years, developed an all round understanding and expertise in all aspects of growing businesses, right from the go to market strategy, to product positioning, to ongoing demand generation, while also working on the tactical aspects of organizational design, performance measures (OKRs, KPIs) and process design. Why you should engage me: 1. A strong background in setting up and scaling business operations across industries - ecommerce, SaaS, real estate, healthcare, Web3. This allows me to apply best practices across industries to shorten the time it takes for your business to see results 2.Well-rounded experience establishing and setting up marketing, demand generation strategies for different markets 3. Strong project management and team management skills - I know how to manage teams across multiple time zones and get results 4. Strong track record of proven results - I've been able to scale up businesses and enable them to generate revenue or reduce costs quickly, without needing to reinvent the wheel. I'm happy to provide references where needed. If you are a small business that needs to establish a strong process foundation, or are experiencing growth pains because you rely heavily on tribal knowledge, without a clear path forward scale in a sustainable manner, I can work with you to bring organization to the chaos so you can focus on growing the business, while I focus on keeping the wheels turning.