Harris Ken A.

⭐⭐⭐⭐⭐⭐Customer Support | Sales Support | Virtual Assistant | CRM & Operations Specialiste⭐⭐⭐⭐⭐⭐⭐ I am Harris Ken. With over 11 years of experience in customer service and nearly 5 years of remotely supporting global clients, I assist businesses in delivering exceptional customer experiences while ensuring smooth sales and administrative operations. My diverse background encompasses customer support, sales support, lead qualification, CRM management, executive assistance, and operations coordination across various industries, including healthcare, senior living, e-commerce, telecommunications, recruitment, and visa processing. At Caring, I supported families seeking senior living and in-home care by assessing their needs, recommending suitable care providers, managing customer communications through phone, email, and SMS, updating CRM records, and conducting Move-In Mining to verify customer placements and support sales reporting. Additionally, I collaborated closely with internal teams to ensure timely, accurate, and compassionate assistance throughout customers’ care journeys. Throughout my career, I’ve been entrusted with managing customer inquiries, resolving complex issues, maintaining accurate documentation, coordinating follow-ups, and supporting sales teams in achieving their objectives. My previous leadership experience as a Customer Service Operations Supervisor honed my skills in team coaching, quality assurance, KPI management, and process improvement. -My expertise includes: ✅ Customer Support (Phone, Email, Chat & SMS) ✅ Sales Support & Sales Operations ✅ Virtual & Administrative Assistance ✅ Lead Qualification & CRM Management ✅ Customer Success & Account Support ✅ Appointment Scheduling & Calendar Management ✅ Move-In Mining & Customer Verification ✅ Data Entry & Documentation ✅ Escalation & Dispute Resolution ✅ Reporting & Process Improvement Tools I use confidently: 💻 Salesforce 💻 HubSpot 💻 Zendesk 💻 Einstein 360 💻 Citrix 💻 Microsoft Office Suite 💻 Google Workspace 💻 Slack 💻 Microsoft Teams 💻 Zoom 💻 Canva 💻 Shopify I pride myself on being reliable, detail-oriented, adaptable, and proactive. Whether you need someone to support your customers, organize your operations, manage your CRM, or assist your sales team, I'm committed to delivering high-quality work with professionalism and care. Let's work together to help your business grow while providing an outstanding experience for your customers.