Marysol Angelica R. A.

Overwhelmed with customer support tickets, shipping delays, order issues, refunds, and customer complaints? Let me handle the daily operations so you can focus on growing your e-commerce business! I am a dedicated Shopify Customer Support & E-commerce Operations Specialist with 2+ years of hands-on experience helping online businesses manage customer inquiries, Shopify stores, order fulfillment, shipping concerns, refunds, returns, chargebacks, and day-to-day operations. My goal is simple: Keep your customers satisfied, your orders organized, and your business running smoothly. With a background in Customer Service, Shopify Store Management, and Quality Assurance, I understand the importance of providing fast, accurate, and professional support while protecting your business reputation. 💼 WHAT I CAN HELP YOU WITH ✅ Customer Support & Communication Email and live chat support Customer inquiries, complaints, and escalations Customer follow-ups and issue resolution Helpdesk and ticket management Customer satisfaction and retention ✅ Shopify Store Management Shopify order processing and management Product listings, descriptions, and updates Inventory monitoring and management Order fulfillment and cancellations Store administration and daily operations Product information and pricing updates ✅ Shipping, Tracking & Logistics Daily shipment tracking and monitoring Delayed, lost, returned, and undelivered packages Delivery exceptions and failed delivery attempts Return-to-Sender (RTS) and pickup notifications Courier, supplier, and warehouse coordination Replacement orders and reshipment requests Fulfillment monitoring and logistics reporting ✅ Refunds, Returns & Payment Disputes Refunds, returns, and cancellations Chargeback and payment dispute assistance PayPal and payment-related customer concerns Dispute evidence preparation and documentation Customer complaint investigation Policy-based resolutions and escalations ✅ Quality Assurance & Administrative Support Customer support quality monitoring SOP creation and process improvement Order tracking spreadsheets and reports Customer service performance monitoring Accurate recordkeeping and documentation Team coordination and operational support 🛠️ TOOLS & PLATFORMS E-commerce & Store Management: Shopify | Checkout Champ | Whop Customer Support & Helpdesk: Zendesk | Freshdesk | Re:amaze | Richpanel | Commslayer | Zoho Payment Processing & Disputes: Stripe | PayPal | Adyen | Kurvpay | Openpay | Oceanpayment Shipping & Tracking: ParcelPanel | 17TRACK | YunExpress | 4PX | Yanwen | GOFO | JDL Marketing & Communication: Klaviyo | Slack | WhatsApp | Google Workspace Productivity & Reporting: Google Sheets | Microsoft Excel | Microsoft Office | ChatGPT | Claude ⭐ WHY CHOOSE ME? ✔ 2+ Years of Shopify & E-commerce Experience ✔ Experience managing multiple Shopify stores and customer support inboxes ✔ Strong background in order processing, fulfillment, and logistics coordination ✔ Hands-on experience handling refunds, returns, cancellations, and chargebacks ✔ Knowledge of multiple helpdesk platforms and payment processors ✔ Experience with product listings, inventory updates, and store administration ✔ Quality Assurance background with strong attention to detail ✔ Organized, proactive, and capable of working independently ✔ Quick learner who can easily adapt to new tools, workflows, and SOPs ✔ Committed to delivering professional, accurate, and customer-focused support 🚀 LET ME HELP YOUR BUSINESS GROW! I believe excellent customer support goes beyond answering emails. It's about resolving issues efficiently, building customer trust, preventing unnecessary disputes, and ensuring every order receives proper attention. Whether you need someone to manage your customer support inbox, monitor daily shipments, handle Shopify operations, resolve complaints, or assist with payment disputes, I'm ready to provide reliable and consistent support. Let's turn customer service challenges into smooth operations and better customer experiences! 📩 Send me a message, and let's discuss how I can support your e-commerce business.