Maribel M.

Hi, I'm Maribel, an Executive Virtual Assistant with 3+ years of experience supporting U.S.-based businesses through administrative support, lead generation, appointment setting, customer service, and operations coordination. I help business owners and teams stay organized by managing schedules, maintaining CRM databases, conducting prospect research, coordinating appointments, and providing reliable customer support. My experience includes scheduling 10-15 qualified appointments weekly, conducting B2B prospect research using LinkedIn Sales Navigator, and supporting sales and business development initiatives. I have also worked as a Virtual Assistant for a U.S.-based floral company, processing 30-40 customer orders daily and up to 70-100 orders during peak seasons while coordinating with vendors and ensuring timely order fulfillment. In customer support and technical support roles, I managed 80+ customer interactions daily while maintaining a 96% customer satisfaction rating and a 90% on-time response rate. Core Skills: • Executive & Administrative Support • Lead Generation & Prospect Research • Appointment Setting & Meeting Coordination • CRM Management & Data Entry • Email & Inbox Management • Customer Service & Technical Support • Order Processing & Operations Support Tools: LinkedIn Sales Navigator, Calendly, Zendesk, GoTo Dialer, Microsoft Office, Google Workspace, Zoom, Microsoft Teams, ChatGPT, CRM Platforms, Atlas, Samson, Shopify, and Canva, Salesforce, zoom Info, Zoom Scheduler. etc. I am detail-oriented, dependable, and comfortable working independently in remote environments. My goal is to help businesses stay organized, improve customer experiences, and support growth through reliable virtual assistance and operational support.