Shaharyar K.

Customer support expert with 8+ years of experience in live chat, SMS, email and ticket support. I turn frustrated customers into loyal advocates and protect your brand’s reputation at every touchpoint. Core expertise Customer experience management and service excellence Complaint resolution and conflict de-escalation Refund, billing and payment dispute handling Customer retention and churn reduction Escalation management and cross-team coordination Quality assurance and root-cause analysis Support operations, reporting and process optimization Team mentoring and support leadership Tools: Stripe, WooCommerce, Shopify, Klaviyo, Google Workspace, Apps Script automation, live chat and SMS platforms, help desk and ticketing systems Results I deliver Higher customer satisfaction. Fewer repeat complaints. Stronger retention. Faster resolutions. Ideal for: E-commerce brands, subscription services, delivery companies and startups that want a support expert, not just an agent. Let’s talk about improving your customer experience.