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Irum I.
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Irum I.

Senior Product Manager & Project Manager | CSPO | SaaS | Agile Lead

I help businesses turn ideas, messy requirements, and business problems into clear product requirements, actionable user stories, organized workflows, and successfully delivered projects. With 10+ years of experience across SaaS, AI, FinTech, Healthcare, E-commerce, Fashion and Government projects, I bridge the gap between business stakeholders and technical teams, so everyone understands what needs to be built, why it matters, and how to get it delivered. What I can help you with: - Product Management - Product discovery and requirements gathering - Business and functional requirements - User stories and acceptance criteria - MVP definition and feature prioritization - Product roadmaps and backlog management - Stakeholder interviews and workshops - Process mapping and workflow analysis - Product documentation - Agile/Scrum product management - UAT planning and coordination - A/B testing Project Management - End-to-end project coordination - Sprint planning and backlog management - Jira/Confluence management - Cross-functional team coordination - Risk, issue, and dependency tracking - Vendor and stakeholder management - Project documentation and status reporting - Delivery planning and follow-through AI & Process Improvement I also help teams identify practical opportunities to use AI and automation to reduce repetitive work and improve operational workflows. This can include: - Identifying processes suitable for AI/automation - Mapping current vs. future workflows - Defining automation requirements - AI feature/product requirements - AI-assisted business processes - Connecting product requirements with automation opportunities Why clients hire me? I don't just create documents and move tickets around. I focus on understanding the business problem first, translating it into clear requirements, and making sure the team has what it needs to execute. I can work comfortably with executives, business users, designers, developers, vendors, and other stakeholders and translate between business and technical perspectives. Selected experience: - Managed digital products and projects across multiple industries including SaaS, FinTech, Healthcare, E-commerce, AI, and Government. - Led requirements gathering, user stories, backlog management, stakeholder coordination, and Agile delivery. - Managed a Salesforce migration involving multiple Virginia localities. - Worked across multiple vendor/Jira environments and coordinated distributed teams.- Contributed to the launch of an AI-enabled smart mirror product while coordinating a 22-person team. - Experienced in taking ambiguous business ideas and turning them into structured requirements and executable work. Tools & methodologies Jira • Confluence • Salesforce • Agile • Scrum • Kanban • Product Discovery • User Stories • Requirements Engineering • UAT • Stakeholder Management • AI Product Development • Process Improvement • AI/Automation • A/B testing • N8N • Zapier • Make • LLM Areas of Expertise: AI Product Management, SaaS Platform Migrations, Digital Transformation, Agile and Scrum Delivery, OKR and KPI Framework Design, Workflow Optimization, Process Automation, Remote Team Leadership, Data-Driven Product Strategy, API Product Coordination, Cloud Migration Management Let's work together If you have a product idea, an existing product that needs structure, a project that's becoming difficult to manage, or a backlog that needs to be turned into actionable work, I can help you bring clarity and momentum to it. Send me your project details and I'll help you identify the next practical steps.

🇺🇸Port Huron, United States$30/hr100% JSS4.91 (8)Since Apr 2021

Earnings and projects

MRR
$3.1k

Last 6 months ÷ 6

World#12,400 / 412k
🇺🇸Country#3,325 / 62.1k
Revenue, last 30 days
$263

Last 6 months: $18k

World#77,039 / 412k
🇺🇸Country#9,827 / 62.1k
Total earnings
$67k

Billed in all: $71k

World#58,885 / 412k
🇺🇸Country#11,170 / 62.1k
Per project
$7.5k

$6.1k in the last 6 months

World#22,643 / 412k
🇺🇸Country#3,758 / 62.1k
Projects, last 6 months
3
0% fixed100% hourly
World#66,479 / 412k
🇺🇸Country#8,998 / 62.1k
Projects in all
9

Across 12 contracts

50% fixed50% hourly
World#212,268 / 412k
🇺🇸Country#30,262 / 62.1k

Earnings, last 30 days

$70.5k+$263 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$70.2k$70.4k$70.6kOct 8Oct 23Nov 7

Skill rankings: Top 4% in Shopify

Ranked by MRR among everyone on Upwork with the skill.

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  6. #111Asana3,013 freelancers · 🇺🇸 #41Top 4%
  7. #114Marketing Analytics1,577 freelancers · 🇺🇸 #47Top 7%
  8. #141Team Management3,136 freelancers · 🇺🇸 #27Top 4%