Vinene M.

Customer Service and Technical Support Specialist

Customer Service and Technical Support Specialist with over seven years of experience delivering exceptional support across customer service, e-commerce, technical support, claims processing, and AI data services. ITIL Foundation Certified and proficient in Microsoft Office, Zoho CRM/Desk, AnyDesk, and various ticketing systems, I excel at troubleshooting technical issues, resolving customer inquiries, and maintaining high service standards. As a bilingual English and Portuguese speaker, I am recognized for my strong communication skills, attention to detail, adaptability, and commitment to providing outstanding customer experiences while consistently achieving quality and performance goals.