Joseph Nelson A.

Proactive and detail-oriented professional with 7+ years of experience in healthcare services, customer support, and sales operations. I bring strong expertise in HIPAA-compliant patient verification, healthcare account management, appointment setting, cold calling (B2B/B2C), eligibility checks, prior authorizations, scheduling, and customer relations. I’ve supported clinics, providers, and service-based businesses by improving workflow efficiency, strengthening patient/client engagement, and delivering measurable results. My background also includes distributor management, lead generation, and CRM handling, enabling me to work seamlessly across both healthcare and business environments. I’m committed to providing reliable, organized, and high-quality virtual support—and I’m confident I can deliver the same level of excellence as your next Customer Service Representative or Healthcare Virtual Assistant.