Eliana J.

🌟 Client Success | Customer Support | Sales Specialist with 10+ Years Experience With over 10 years of experience in customer support, client success, and sales, I bring a unique blend of skills that drive client satisfaction, loyalty, and growth. I've had the privilege of working with high-profile brands like Levi’s and Sony, honing my ability to manage client relationships, solve complex issues, and consistently exceed expectations. 💼 What I Bring to the Table: - Client Success Expertise: Experienced in onboarding, issue resolution, and upselling, all while maintaining proactive and positive client relationships. - Customer Support Management: Currently lead customer support, coordinating with tech teams to implement needed changes and enhance customer experiences. - Sales-Driven Focus: Skilled in both direct and upsell strategies that boost revenue and client engagement. 💻 Technical and Analytical Skills: Proficient in tools and languages including Python, MySQL, PostgreSQL, Selenium, BeautifulSoup, and GitHub. I excel at web scraping, data analysis, and maintaining structured workflows in tools like Trello and Notion. I am dedicated to delivering exceptional service and results, treating each client's business as if it were my own. If you're looking for a reliable, results-oriented professional with a proven track record of success, let's connect!