Rey Jaycee M.

I help businesses provide reliable customer support, manage daily operations, and connect with potential customers. I have over 6 years of customer service experience and more than 5 years of virtual assistant experience. I have supported customers through phone, email, chat, and SMS across e-commerce, automotive, transportation, and solar industries. My experience includes: ✅ Customer service and e-commerce support ✅ Email, chat, phone, and SMS support ✅ Appointment setting and cold calling ✅ Lead qualification and follow-ups ✅ Order processing, returns, and warranty support ✅ Dispatch and logistics coordination ✅ CRM updates and administrative support I have worked with companies such as Macy’s, avXperten, Flagship One, Nationwide Auto Transportation, Simplicity Power, and Real Solar. I am familiar with Dixa, GoHighLevel, Enerflo, Zoho CRM, Zendesk, Google Workspace, Microsoft Office, Central Dispatch, DAT, and Truckstop. Clients can expect clear communication, accurate work, reliable follow-ups, and professional customer support. I am comfortable working independently, following company procedures, handling difficult customers, and supporting busy remote teams. Let’s work together to improve your customer experience and keep your daily operations running smoothly.