Elamin E.

Your team is spending 20 to 30 hours a week on work a machine should be doing. I build the AI agents and custom CRMs that fix that, and I've done it for teams handling 100,000+ customer contacts per month. Most of what I build now is custom CRMs with AI operations layers wired in. Here's what that looks like in production: Enterprise Legal CRM: Built a case management platform for Consilium Forensic Consultancy in Dubai using Next.js, TypeScript, and Supabase. 12-status lifecycle engine, 5 user roles, MFA, row-level security, SLA automation, and director-level KPI dashboards. Case processing time reduced by 40%. Full CRM & Sales Operations Platform: Built a 55,000-line CRM from scratch for Dewayne Hill Entertainment, a US-based entertainment company. Handles 100,000+ contacts, AI-powered call grading, automated follow-up sequences, PDF contracts, inbound lead capture, and a 30+ KPI dashboard. Connected to 10+ APIs. Sales team efficiency improved by 65%. AI Email Agent: Built a fully autonomous system at Justlife that reads, classifies, and resolves 2,000+ customer tickets per day. 85% auto-resolution rate. Response time dropped from 4 hours to 3 minutes. That's 25+ hours of manual work eliminated weekly, roughly $5,000/month back in the client's pocket. Multi-Channel Ops Automation: Created an engine handling calls, SMS, WhatsApp, and email across 8,000+ events per day. AI-powered ticket routing detects intent, urgency, and sentiment, then assigns to the right team instantly. Ops ticket volume cut by 50%. My stack: Python, Next.js, TypeScript, Google Cloud (Cloud Run, Functions, BigQuery), OpenAI APIs, Supabase, PostgreSQL, Google Apps Script. I build on production infrastructure, not no-code toys that break at scale. 10 years in CX and Operations. Worked within teams handling nearly 100,000 contacts per month. Recognized with the Justlife Hall of Fame 2025 award for "Best Tribe, AI Pioneers" for leading AI-driven automation that transformed operations at scale. I've done the manual work. I've seen where teams bleed time, where processes collapse, and where automation actually moves the needle. I don't guess what needs automating. I've lived it. What this means for you: a custom CRM that fits how your team actually works, with AI agents handling tickets, calls, and emails so the system removes work instead of adding it. Webhook pipelines that connect every tool in your stack. Dashboards that surface the metrics that matter. Automations that recover from failures at 3am without waking anyone up. Got a workflow eating your team's hours? Or need a CRM that fits your business instead of forcing your business to fit the CRM? Message me with what's broken. I'll tell you if I can automate it, what it'll cost, and how fast you'll see ROI. If I'm not the right fit, I'll tell you that too.