Moureen M.

Are patient admin, customer inquiries, or podcast production pulling you away from the work that actually matters? I help busy doctors, therapists, healthcare professionals, e-commerce brands, and podcasters reclaim their time, so they can focus on what they do best. As a HIPAA-compliant Medical Virtual Assistant, Customer Support Specialist, and Podcast Manager, I bring a highly organized, detail-oriented, and proactive approach to every project. I follow strict confidentiality standards and ensure every task is handled accurately and on time. 🩺 MEDICAL VIRTUAL ASSISTANT → Patient Scheduling & Calendar Management → Medical Records Organization & Chart Preparation → Patient Follow-Ups & Communication → Email Management → Medical Research & Administrative Assistance → EHR Systems: DrChrono | SimplePractice 💬 CUSTOMER SUPPORT SPECIALIST → Email & Live Chat Support → Customer Inquiry Management & Resolution → Order Tracking, Refunds & Complaint Handling → Shopify Customer Support → CRM Management & Client Follow-Ups → Inbox Management & Response Templates 🎙️ PODCAST MANAGER → Guest Outreach, Booking & Coordination → Episode Planning & Workflow Management → Show Notes, Timestamps → Podcast Uploads & Publishing → Content Calendar & Promotional Support → Tools: Descript | Riversde | Opus Clip | Libsyn | Squadcast | Spotify for Creators 🛠️ TOOLS & PLATFORMS Google Workspace, Trello, ClickUp, Monday, Slack, Zoom, Loom, GoHighLevel, Canva, ChatGPT, Otter.ai, Riverside, Zendesk, Gorgias, opus clips, Descript, Squadcast, Zenkit, and metricool. What you can expect: ✔ Clear, professional communication ✔ Strong organization and attention to detail ✔ Proactive problem-solving ✔ Reliable deadlines and strict confidentiality If you're looking for a dependable professional to support your medical practice, handle your customer support, or manage your podcast, let's connect.