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Andres E.
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Andres E.

Customer Support Specialist

More than five years of experience achieving clients' satisfaction, developing optimization strategies, and maintaining the satisfaction of your customers' expectations. I am very detailed and independent as a virtual assistant and customer support specialist. I will always perform tasks assigned to me in the best possible manner. I have excellent organizational skills. I am a tech-savvy, self-taught person who is always ready to learn and adapt to new environments. Enthusiastic to contribute to the team's success through hard work and goodwill. I am prepared to improve your business with my knowledge and experience. Ensured success and satisfaction signature on every job I did. Software that I can use: - Asana - ClickUp - Monday - Teamwork - Notion - Clickfunnels - Ontraport - Hubspot - Salesforce - Google Docs - Canva - Facebook Ads Manager - E-commerce - Intercom - Zendesk -Quickbooks online -Xero

🇨🇴Medellin, Colombia$12/hr100% JSS5.00 (8)Since Apr 2021

Earnings and projects

MRR
$1.2k

Last 6 months ÷ 6

World#39,907 / 412k
🇨🇴Country#546 / 4,578
Revenue, last 30 days
$1.7k

Last 6 months: $7.3k

World#25,506 / 412k
🇨🇴Country#348 / 4,578
Total earnings
$76k

Billed in all: $77k

World#52,030 / 412k
🇨🇴Country#396 / 4,578
Per project
$6.9k

$3.7k in the last 6 months

World#24,517 / 412k
🇨🇴Country#321 / 4,578
Projects, last 6 months
2
0% fixed100% hourly
World#88,921 / 412k
🇨🇴Country#773 / 4,578
Projects in all
11

Across 12 contracts

0% fixed100% hourly
World#192,419 / 412k
🇨🇴Country#1,127 / 4,578

Earnings, last 30 days

$77.3k+$1.7k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$75k$76k$77k$78kOct 8Oct 23Nov 7

Skill rankings: Top 12% in Administrative Support

Ranked by MRR among everyone on Upwork with the skill.

  1. #199Inbound Inquiry1,295 freelancers · 🇨🇴 #2Top 15%
  2. #238Ticketing System1,296 freelancers · 🇨🇴 #2Top 18%
  3. #289Communication Etiquette1,807 freelancers · 🇨🇴 #5Top 16%
  4. #359Product Knowledge2,128 freelancers · 🇨🇴 #8Top 17%
  5. #681Customer Satisfaction3,986 freelancers · 🇨🇴 #9Top 17%
  6. #872Phone Support5,089 freelancers · 🇨🇴 #14Top 17%
  7. #1,769Online Chat Support11,527 freelancers · 🇨🇴 #29Top 15%
  8. #2,225Email Support14,954 freelancers · 🇨🇴 #29Top 15%