Souhail M.

I help international e-commerce businesses improve customer support, streamline daily operations, and deliver excellent customer experiences across different markets. With professional experience in multilingual customer service and e-commerce operations, I combine strong communication skills with technical knowledge of Python and AI. What I can help you with: - Email, Cal and live chat customer support - Order management and after-sales assistance - Customer issue resolution and escalation - Inventory monitoring and e-commerce operations - Multilingual customer communication - Python-based data processing and basic workflow automation Languages: Arabic - Native French - C1 (Advanced) English - C1 (Advanced) Mandarin Chinese - HSK 4 (Intermediate) I'm also expanding my technical expertise in SQL, APIs, data engineering, and AI systems integration to help businesses connect their systems and improve operational efficiency. I focus on clear communication, reliable execution, and long-term business relationships.