Ailer John G.

Good day So to provide my detailed background: -Previous Account Manager of MyGeekCrew. -Previous Sub-Supervisor under Norton Virus Removal Team. -Previous Supervisor and Manager of Saas Service FlowTrack.co -Previous CEO of MyGeekTeamsWork mygeekteamswork.com with 3CX VOIP setup and Computer Repair Services -Previously Supervising for SaaS Service and Technical Support Specialist as Senior Engineer at Cyberco.com -Currently Working and monitoring for Managed Service Provider at Far Out Solutions -Comfortable with Call, Chat, and Email Support regards to Customer or Technical Support Representative line of work including sales and experience with different scenarios. -My Technical background is broad and quite flexible in terms of the never-ending evolution of technology for support tools, RMM and Ticketing Systems, Office 365, AD, DC, AAD, Networks like Omada, Meraki, Ubiquiti, Unify including Datto Networks, Security like Trend Micro, Webroot, Vade Security, DUO Authentication and a lot more. -Website Development/Creation/Design -Scope of work focuses on IT related I can assure a higher rate of resolution. -In terms of the given tools provided for being tech-savvy, I can guarantee you got the experts. -In terms of remote access with a customer's device, it is basic stuff for me. -I am not just technical support but also great when it comes to sales - I am also knowledgeable about Windows issues like OS, Drivers, and other software issues. -Hand-to-hand troubleshooting in terms of hardware devices like modems, printers, etc. -I’ve been under Norton for two years being a Technical Support over the phone; after that, I continued going freelance under many platforms. Some of my friends recommended Upwork because it provides a long duration of contracts. I hope you will consider me as part of your company. -I got a lot of experience already being an Account Manager, Supervisor, Technical Support, and Customer Support and Services I can make sure that we can grow together. I also have a free trick under my sleeves. Just let me know the time for a call interview Thank you, Talk to you later