Khryzel T.

I’m an E-commerce Customer Support Specialist & Dispute Manager with proven experience supporting online brands, managing high-volume customer operations, and protecting revenue through effective dispute and chargeback management. I specialize in Shopify, dropshipping, and direct-to-consumer (DTC) e-commerce, where fast response times, accurate order handling, clear communication, and strong dispute management can directly impact customer retention and profitability. I don’t just answer tickets—I solve problems, reduce unnecessary refunds, prevent chargebacks, and protect the customer experience while representing your brand professionally. What Sets Me Apart • 2–5+ years of e-commerce customer support experience • Experienced in high-volume Shopify and dropshipping operations • Strong background in PayPal, Klarna, Stripe, Adyen, and MacPay disputes • Experienced with credit card chargebacks and dispute evidence preparation • Skilled in chargeback prevention, dispute management, and revenue protection • Experienced handling order issues, refunds, returns, replacements, and escalations • Able to manage large ticket volumes while maintaining quality and accuracy • Strong understanding of international shipping, fulfillment, tracking, and supplier-related issues • Focused on customer retention while minimizing unnecessary refunds and losses E-Commerce Customer Support I can take ownership of your day-to-day customer support operations, including: • Email and chat support • Order management and Shopify backend support • Order tracking and delivery issues • Shipping delays and lost/missing packages • Refunds, returns, exchanges, and replacements • Product questions and order modifications • Cancellations and payment-related concerns • Customer complaints and escalations • Subscription and billing-related issues • Creating and optimizing customer service macros and templates • Following brand guidelines and maintaining a consistent customer experience Dispute & Chargeback Management I have hands-on experience managing disputes across multiple payment platforms, including: • PayPal Disputes • Klarna Disputes • Stripe Disputes • Adyen • MacPay / MacPayments • Credit card chargebacks • Fraud and unauthorized transaction claims • Item not received disputes • Product not as described disputes • Refund-related disputes • Chargeback evidence collection and submission • Dispute monitoring and follow-up • Chargeback prevention and customer resolution strategies I understand how to build clear, organized evidence packages using order information, tracking details, customer communications, fulfillment records, refund history, and other supporting documentation to strengthen dispute responses. Tools & Platforms E-commerce: Shopify, Shopify Payments, Checkout Champ, Klaviyo Customer Support / Helpdesk: Gorgias, Zendesk, Re, Intercom, Richpanel Payments & Disputes: PayPal, Klarna, Stripe, Adyen, MacPayments Operations & Collaboration: Notion, Google Workspace, Google Sheets, Slack Shipping & Order Management: ParcelPanel, Ship Offers, Commslayer, Shopify I’m also comfortable learning new platforms and adapting quickly to existing workflows, SOPs, and internal systems. What I Can Do for Your Business ✓ Manage your customer support inbox from start to finish ✓ Handle high-volume tickets efficiently ✓ Resolve customer concerns before they escalate ✓ Reduce unnecessary refunds through effective resolution strategies ✓ Monitor and manage PayPal, Klarna, Stripe, Adyen, and card disputes ✓ Prepare strong chargeback evidence and responses ✓ Manage Shopify orders and customer information ✓ Handle shipping and fulfillment issues ✓ Create and improve support macros and SOPs ✓ Identify recurring customer issues and improve workflows ✓ Help reduce response times and improve customer satisfaction My approach is simple: Resolve issues fast. Protect your revenue. Keep customers satisfied. Make your support operation more efficient. If you’re looking for someone who can take ownership of customer support, Shopify operations, disputes, and chargebacks while representing your brand professionally, I’m ready to help.