Erico James E.

I’m a dependable Virtual Assistant, Customer Support Specialist, and Operations Coordinator with solid experience in Zendesk support, eCommerce operations, QA, and data entry. I help online businesses stay organized, improve customer satisfaction, and ensure smooth daily operations across teams and platforms. I have hands-on experience supporting Shopify-based eCommerce brands, handling high-volume customer inquiries via email, chat, SMS, and social media, and maintaining accurate records using Zendesk, Google Sheets, and CRM systems. I also have experience in warehouse operations coordination, including SKU verification, cross-team communication, and liaising with 3PL providers to ensure accurate order flow and fulfillment. Here’s what I can do for you: ✅ Zendesk email, chat, SMS & ticket support (high-volume handling) ✅ Shopify & eCommerce customer service support ✅ Order tracking, updates, and customer follow-ups ✅ Product listing support (titles, descriptions, tags, SEO basics) ✅ QA, data entry & documentation accuracy ✅ Operations coordination & workflow tracking ✅ Social media moderation (Meta Business Suite) ✅ Canva graphics & light creative support ✅ Admin assistance & general VA tasks Tools I use to support your business: ✨ Zendesk ✨ Shopify ✨ Google Workspace (Sheets, Docs, Gmail) ✨ Excel & reporting dashboards ✨ Slack & WhatsApp communication tools ✨ Meta Business Suite ✨ Canva I have worked with international clients from the US, China, and India, and I am comfortable working across different time zones and communication styles. I am known for being reliable, detail-oriented, and proactive in keeping operations organized and running smoothly even under minimal supervision.