Francis B.

I am a detail-oriented professional with extensive experience in customer support, order processing, and data management. Over the years, I’ve worked with established global brands like Balsam Brands and Concentrix, supporting eCommerce operations, handling customer communications, and managing backend systems with accuracy and efficiency. As a Subject Matter Expert and Supervisor, I’ve developed strong leadership and process optimization skills, ensuring smooth operations and high-quality results. I am highly adaptable, quick to learn new tools, and comfortable working under pressure while maintaining professionalism and efficiency. What I can help you with: -Customer Support (Chat, Email, and Order Inquiries) -eCommerce Operations and Order Processing -CRM Management (Salesforce, IBM, Monday.com) -Data Entry and Record Maintenance -Virtual Assistance and Administrative Support -Inventory and Product Data Management -Technical Support (Basic IT & Hardware Troubleshooting) Tools & Platforms: Salesforce | Monday.com | MS Office | Google Workspace | Inventory Management Systems Languages: English – Proficient (C2 level, EF SET Certified) Work Style: Reliable, organized, and committed to quality. I value professionalism, accuracy, and efficiency in every project I take on — whether it’s supporting customers, managing data, or streamlining online operations.