Victor N.

Need a reliable technical tech who can resolve complex IT issues, support your users, and keep your business systems running smoothly? I’m an IT Support and Cloud Solutions Specialist with 8+ years of experience supporting business-critical IT environments, Microsoft 365 services, cloud infrastructure, enterprise users, and technical operations. With a track record of long-term client engagements, 100% Job Success, I bring a combination of hands-on troubleshooting, technical problem-solving, clear communication, and dependable service delivery. HOW I CAN HELP YOUR BUSINESS IT Support & MSP Operations - Tier 1, Tier 2, and Tier 3 technical support - Help desk ticket management, incident resolution, and escalation - Windows, endpoint, account, and access troubleshooting - User onboarding, offboarding, and technical documentation - Knowledge base articles, SOPs, and process improvement - Support workflows using platforms such as Zendesk and HaloPSA Microsoft 365 & Cloud Administration - Microsoft 365 administration and troubleshooting - Exchange Online, Exchange Server, SharePoint, and OneDrive - Microsoft Entra ID (Azure AD), identity, and access management - Microsoft 365 migrations using BitTitan and ShareGate - Windows Server, PowerShell, and hybrid environments - AWS and Linux server administration SaaS Support, Onboarding & Integrations - Technical troubleshooting and user support - SaaS onboarding and implementation assistance - SSO, SCIM, and API integration troubleshooting - Customer and internal team training - Ticket documentation, issue tracking, and escalation management EXPERIENCE HIGHLIGHTS - Supported enterprise users and business-critical Microsoft 365 environments through long-term client engagements. - Contributed to 50+ enterprise integration and onboarding projects. - Helped migrate more than 1,000 users while maintaining data integrity. - Worked on large-scale support engagements involving thousands of hours of technical service delivery. - Supported Linux and AWS environments, including server maintenance, security hardening, and operational improvements. WHAT YOU CAN EXPECT - Clear, professional communication - Structured troubleshooting and root-cause analysis - Reliable follow-through and attention to detail - Respect for confidentiality and client data - Accurate documentation and practical solutions - A focus on service quality, business continuity, and customer satisfaction Whether you need ongoing IT support, Microsoft 365 administration, migration assistance, SaaS troubleshooting, or help managing your technical support queue, I can help you move from recurring issues to a more reliable support process. Let's discuss your environment, your current challenges, and how I can help.