Jeric Andrew G.

Customer Service Specialist

Hello! I’m Jeric Andrew Gutierrez, a Customer Service Representative with over 9 years of experience supporting customers through chat, email, and inbound calls. I’ve worked in fast-paced environments managing customer advocacy, executive relations, and technical troubleshooting, consistently maintaining high customer satisfaction. I have hands-on experience using the following tools to handle customer interactions, resolve issues, and support operations efficiently: CRM & Support Tools: Zendesk, Salesforce, Helpshift, JIRA, AppFollow Productivity Tools: Microsoft Excel, Google Sheets, Google Slides Operations Tools: HIVE Customer Advocacy & Escalation: BBB Dashboard In addition, I have practical experience in e-commerce customer support, including: • Order tracking and logistics coordination (AU, CA, and other non-US regions) • Handling delivery concerns, delays, refunds, and replacements • Supporting store operations such as order lookups, product checks, and shipping inquiries • Coordinating with carriers for escalations and follow-ups Core Skills • Customer inquiry handling & issue resolution • Technical troubleshooting & escalation management • Clear and professional verbal & written communication • Strong multitasking, time management, and attention to detail • Ability to work independently with minimal supervision • Fast learner — can quickly adapt to new tools and workflows Why Work With Me? I’m dependable, adaptable, and committed to helping businesses deliver excellent customer experiences. If you’re looking for a support professional who is experienced with industry tools and understands e-commerce operations, I’d love to collaborate. 📩 Feel free to reach out — I’m ready to get started!