Leif Kevin A.

⭐ Top Rated Plus & Top 3% Freelancer on Upwork ⭐ I help businesses cut through the noise by handling the side of work that usually causes the biggest headaches, support, operations, and the day-to-day details that keep things moving. Over the past 5+ years, I’ve worked across eCommerce, service providers, and healthcare, building a broad base of experience. ’m a systems guy at heart, always looking for efficiency and better workflows, bringing structure and clarity to moving parts so everything runs sharper. I adapt quickly, learn new tools on the fly, and take ownership of tasks so you can focus fully on growing the business, freeing your time while knowing things are handled the right way ⚡Tools I have experience with: - Zoho - Gorgias - Reamaze - LiveChat - Helpdesk - RingCentral - Salesforce - Shopify - 3pl - Gorgias - Asana - Zoom - Google & Microsoft ⚡What I do: - Seamless customer support through Call/Email/Chat - Finish daily admin tasks - Providing daily and weekly performance reports - Communicate B2C, B2B professionally - Handle product listing, issues, returns, organization, Updates, inventory - Descalate issues with customers professionally - Data entry Transform your customer service into a loyalty-building powerhouse. Thank you for taking the time to review my profile. Don't hesitate to reach out to discuss how I can assist you with your business needs.