Abiola O.

Hello, Your Search for a Customer Support Expert Who Actually Drives Results Ends Here! Most customer service reps just answer tickets. I transform frustrated customers into loyal brand advocates while saving you time, energy, and money. Here's the proof, not promises: My Track Record (Real Numbers, Real Results) 1. Reduced Response Time from 5 Months to 24 Hours When I joined an e- commerce brand, I inherited a 5-month backlog of customer inquiries. Within weeks, I helped clear it entirely and established systems that maintained a 24-hour response time, because waiting customers are unhappy customers. 2. Handled 50–70 Tickets Daily While Driving Revenue I consistently managed high-volume inbound tickets (50–70 per day), resolving product inquiries, returns, and replacements efficiently, all while facilitating 8–10 upsells daily. I don't just solve problems; I spot opportunities. 3. Top 2 Performer with Perfect CSAT Scores Recognized as the second-highest performing agent, I consistently exceeded weekly KPIs and maintained a 4.5–5.0 Customer Satisfaction Score. My secret? I treat every customer interaction like it matters, because it does. 4. Reduced Returns Through Smarter Processes I didn't just follow existing macros, I improved them. My recommendations helped uncover user-based errors, leading to a measurable reduction in returns and replacements. That's money saved and customers retained. 5. Collaborated Across Teams to Boost Retention I worked closely with fulfillment, and QA teams to build custom solutions that kept clients coming back. Customer support isn't a solo sport, I play well with others. Tech Stack I Actually Use: - CRM Platforms: Gorgias, Kustomer, Zendesk, TikTok Shop - E-Commerce: Shopify, Recharge, Chargebee - Communication: Slack, Email, Google Suite, Microsoft Office - Social Media: Meta Business (Facebook & Instagram Integration) What This Looks Like for You: ✅ Customers feel heard, valued, and understood ✅ Issues get resolved fast, no endless back-and-forth ✅ Your brand reputation grows through positive feedback ✅ You save hours every week (time you can spend scaling your business) ✅ I handle the chaos so you can focus on growth My Approach in One Sentence: I combine empathy with efficiency, treat your customers like people (not ticket numbers), and optimize every interaction to strengthen your bottom line. Ready to Transform Your Customer Support? Send me a message and let's talk about what you're working on. I'll show you exactly how I can help.