Cristina F.

I help organizations turn unclear processes, scattered knowledge, and inconsistent execution into practical systems their teams can actually use. My work combines operations consulting, instructional design, project leadership, and digital implementation. I assess what is not working, clarify requirements, organize the moving parts, and build the processes, training, documentation, and tools needed to improve performance. Through Purposed Design LLC, I have led more than 50 client engagements and generated over $200,000 through Upwork. My projects have included operational systems, SOP libraries, training programs, LMS implementations, leadership development, onboarding systems, digital learning products, client portals, reporting tools, and complex content-production workflows. I can support organizations with: • Operations assessments and process improvement • SOPs, policies, playbooks, and knowledge systems • Training strategy, curriculum, and instructional design • LMS selection, configuration, migration, and implementation • Leadership development and live facilitation • Workflow design, dashboards, reporting, and automation • Program management and cross-functional implementation • Client portals and custom digital operations platforms I have managed projects valued at up to $85,000 and coordinated employees, contractors, subject-matter experts, clients, and technical contributors. My role often extends beyond producing the deliverable. I help define the problem, establish the structure, manage implementation, protect quality, and make sure the finished solution works in the organization’s real environment. I am best suited for organizations that need more than a document, course, or software configuration. They need someone who can connect strategy, people, process, training, and technology into one workable solution.