Ma Dc C.

Campaign Manager | B2B Sales Representative | Appointment Setter

Are you looking for a smart, fast, efficient and loyal assistant/employee? Look no more! My name is DC and currently in Philippines. I had worked in an American call center in the Philippines as a Campaign Manager, Back Office Support, Quality Assurance Specialist, Non-voice agent, Customer support and Sales Representative for more than 10 years in total. Work in BPO Industry 1. Non Voice Agent - I worked with consumers to understand needs and provide excellent service, critical thinking to break down problems, evaluate solutions and make decisions. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. Handled day-to-day activities ensuring high levels of productivity and progression making sure that goal was met. I listened actively to customers, handled concerns quickly and escalated major issues to supervisor, also I have Offered friendly and efficient service to all my customers, handled challenging situations with ease. 2.Quality Assurance Specialist - Completed deviation forms and recorded findings in call monitoring , collaborating with quality team members and department managers to implement procedural remedies. Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership. Perform coaching to help employees with their work deficiencies and making them work at their best. 3. Campaign Manager- Was able to experience handling campaigns/accounts on different line of business. Able to launched different accounts successfully. Negotiated vendor contracts and managed good relationships with client for campaigns to stay. Make sure that every end of day target goals set by the clients/account owners were met. Planned and implemented personal growth and positive peer relationships especially with the agents. Oversaw teams making sure they perform at their best to meet clients expectation. 4. Sales Representative /B2B Experienced cold calling in different line of business especially in B2B calling business owners offering merchant accounts , business financing and business loans. 5. Appointment Setter Work as appointment setter for claims group, making sure that the prospect has a qualification prior to letting them speak to one of the licensed claims specialist. I am very flexible, fast learner and can get things done even before the set deadline. I am an expert in Microsoft Office (MS Word, MS PowerPoint, MS Excel) and Google Docs. I have enough experience with email handling and client communication. Also, I have experience with these following tools (Vici Dialer, Skype, Telegram) If you want me to help you out with your company then just send me a message! Gr, DC