Ewerton O.

Are you having difficulty responding to customers and managing operations? Do you need more time to serve your customers? I'm here to help, I have 5 years of experience in this area and I work very quickly. My approach is to analyze your company's scenario, research competitors and your persona, and identify the biggest service problem to solve it from the root and reduce the loss of profit. ⭐ Native Brazilian Portuguese speaker; ⭐ I speak English, Spanish and Hunsrik. ⭐ 5 years of experience ⭐ 3+ years at Upwork; ⭐ Extensive experience with people and teamwork. 🚀 My services: • Customer service via chat, email, and video calls to answer questions and plan loyalty strategies. • Proactive contact with customers in personalized cadences according to your niche and customer. • Structuring a customer journey, from form and frequency of contact to developing retention and upsell strategies. • Feeding spreadsheets and managers such as Hubspot, Trello, Notion, etc., of all contacts with each client. 🤝🏻 What can you expect from my work: • More time for you to focus on planning and managing the company's profits • Service to all customers with attention and care • Increased customer engagement with your brand • Decreased cancellations and complaints • More loyal customers buying more 💻 Skill with tools: Google (email, calendar, sheets, docs), Hubspot, Jyra, Notion, Trello, Clickup, Discord and Slack.