Jezza Mae F.

Customer Service & Compliance Specialist with experience in email, chat, and phone support, data entry, document checking, and help desk systems. Executive Assistant background in regulated healthcare environments. I help healthcare professionals, consultants, and operations-driven businesses stay organized, compliant, and efficient by providing high-level executive and operations support. With experience supporting a Laboratory Technical Consultant, I understand environments where accuracy, confidentiality, documentation, and deadlines are critical. I don’t just complete tasks—I help streamline operations, improve communication, and reduce workload so business owners can focus on growth. Executive Assistant – Healthcare & Compliance Support I provide structured and reliable administrative support tailored to healthcare and laboratory operations, including: - Calendar, email, and meeting management - Preparation and organization of technical reports, validation, QA, and compliance documentation - Handling and maintaining confidential and regulated records - Client communication, follow-ups, and coordination - Creating and maintaining organized digital filing systems I work with precision and discretion, ensuring nothing is missed and all documentation is audit-ready. Customer Service & Client Communication With nearly 2 years of professional customer service experience, I deliver polished, empathetic, and efficient support through: - Live chat, email, and phone communication - Issue resolution and proactive follow-ups - Strong problem-solving and active listening - Clear documentation and escalation when needed I represent your business professionally and consistently, helping maintain strong client relationships. Operations Dispatcher / Track & Trace Support 4 years of experience. I also support logistics and operations teams by: - Monitoring and updating shipment and delivery statuses in real time - Coordinating between customers, carriers, and internal teams - Maintaining accurate tracking records, reports, and paperwork - Ensuring timely updates and smooth daily operations Tools & Skills: - Executive & Administrative Support - Healthcare Documentation & Compliance Support - Email & Calendar Management - Email, Chat & Phone Customer Support - Dispatch & Track and Trace - Microsoft Excel, Word, PowerPoint - Document Control & File Organization - Data Entry & Document Review If you need a professional Executive Assistant or Operations VA who understands healthcare standards, client communication, and operational efficiency, let’s connect. Message me to discuss how I can support your business.