Susanne G.

I am a Gorgias Expert helping Shopify brands build and optimize high-performing Gorgias helpdesks that reduce ticket volume, increase response speed, and turn support into a revenue driver. If your team is: • Manually answering repetitive tickets • Missing automation opportunities • Lacking structure in macros, tags, and views • Struggling with slow response times • Not using AI effectively I can fix that. I design and optimize Gorgias systems with: • Structured macro libraries for Tier-1 and escalation flows • Automation rules that eliminate repetitive manual work • Smart ticket routing and tagging logic • SLA-based views for accountability • AI agent setup for ticket deflection • Performance dashboards and reporting I have built customer service operations from 0 to 10 remote agents and optimized helpdesks handling 100+ tickets per day. My focus is always measurable improvement in efficiency, CSAT, and team clarity. Services include: • Gorgias Setup (from scratch) • Gorgias Audit & Optimization • Automation & AI Workflow Implementation • Macro & SOP Structuring • Shopify Integration Optimization If you want a helpdesk that runs smoothly, scales with your growth, and reduces unnecessary workload, send me a message or invite me to your project.