Serd J.

Customer Support Operations Specialist

Need an EXPERIENCED OPERATIONS & CX SPECIALIST to build scalable systems and keep your business running smoothly? ​💰 Process-Driven & Tech-Savvy ⚡️ High-Speed Internet & Dedicated Equipment 🛡️ Reliable Time Zone & Data Integrity Coverage ​Here’s what clients hire me for 👇👇👇 ​🔥 Systems & operations powerhouse — building structure that scales ​I specialize in keeping customers happy, projects moving, and teams aligned. From setting up workflow automations in Zapier/Make to managing CRMs, I create consistency and eliminate bottlenecks across your tech stack. ​🔥 Customer onboarding & implementation support? ​Smooth transitions start here! Expect your new clients to be guided seamlessly from day one, ensuring high retention, reduced friction, and an exceptional onboarding experience. ​🔥 SOP creation & documentation mastery! ​Clear processes mean fewer errors and less chaos. I document workflows, build clean SOPs, and organize your operational assets so every team member stays on the exact same page. ​🔥 Healthcare, telehealth & clinic operations support ​Supporting service-based and healthcare SaaS businesses with specialized care. I handle cross-functional coordination between customers, vendors, and internal teams to maintain high-touch reliability. Let's connect! 📨