Jaycee P.

Customer Support | Customer Service Manager

Customer Support for over 7 years and Customer Service Manager/Team Leader for more than a year. Supported several biggest and top-notch U.S based companies mainly in Telecommunication and E-Commerce industries. I've handled escalation cases and calls. Managed Nesting & Production Teams. Experienced at driving client KPIs such as CSAT and Sales metrics, mentored and coached agents to ensure standards are met using SMART coaching technique. I will provide an excellent customer service experience and I will treat your business with utmost care.