Jaycee P.
Customer Support | Customer Service Manager
Customer Support for over 7 years and Customer Service Manager/Team Leader for more than a year. Supported several biggest and top-notch U.S based companies mainly in Telecommunication and E-Commerce industries. I've handled escalation cases and calls. Managed Nesting & Production Teams. Experienced at driving client KPIs such as CSAT and Sales metrics, mentored and coached agents to ensure standards are met using SMART coaching technique. I will provide an excellent customer service experience and I will treat your business with utmost care.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $9.4k
Billed in all: $45,824$46k
$9.4k in the last 6 months
Across 5 contracts
Earnings, last 30 days
Skill rankings: Top 5% in Canva
Ranked by MRR among everyone on Upwork with the skill.
- #110Transaction Data Entry1,625 freelancers · 🇵🇭 #56Top 7%🇵🇭#56 of 737
- #146Customer Engagement1,530 freelancers · 🇵🇭 #62Top 10%🇵🇭#62 of 653
- #183Customer Care2,153 freelancers · 🇵🇭 #59Top 8%🇵🇭#59 of 730
- #933Canva17,403 freelancers · 🇵🇭 #385Top 5%🇵🇭#385 of 6,543
- #1,138Technical Support11,267 freelancers · 🇵🇭 #563Top 10%🇵🇭#563 of 6,366
- #1,211Social Media Marketing17,757 freelancers · 🇵🇭 #245Top 7%🇵🇭#245 of 3,225
- #1,252Social Media Management20,041 freelancers · 🇵🇭 #491Top 6%🇵🇭#491 of 7,196
- #1,918Virtual Assistance29,113 freelancers · 🇵🇭 #692Top 7%🇵🇭#692 of 9,892