John Eric C.
Senior Account Manager
⭐With 5 years of customer service experience, I am the BEST person to help increase the customer rating of your online marketplace. I am searching for a company where I can work long-term and develop my skills while contributing to the company's growth. I am committed to self-development and always eager to learn. If you are looking for someone to help deal with upset customers and turn things around, I am all up for the job. Equipped with a friendly tone and professional attitude, I can put a smile in your customer's faces. 👌 TOP SKILLS: - 📞 Call Handling - 📧 E-mail Management - 💻 Live Chat - 🔧 Technical Support - 👨🏫 Product Training - 📋 Team Management - 🌏 Internet Research OFFERS: ✅ Call support/Phone handling ✅ Project Management ✅ Ticket Moderator ✅ Email Marketing/Support ✅ Customer Support ✅ Admin Support/Assistant ✅ Social Media Management ✅ Calendar Management ✅ Technical Support ✅ Data Entry ✅ Scheduling Appointment ✅ Telemarketing ✅ Order Processing ✅ Track and Trace order ✅ Google Docs, Sheet proficient ✅ Sales Specialist I am a very responsible person who likes punctuality and good customer service, resolving problems in real-time and efficiency are all my goals. Multitasking and detail-oriented are my two strongest skills. I work well under minimum supervision, am highly trainable, receptive to feedback, and always aim to exceed expectations. My main advantage is I continuously learn every day and always keep myself updated with the changes. I always want long-term relationships with my clients and I value every project that has been given. ⭐LET'S TALK HOW I CAN CONTRIBUTE TO YOUR COMPANY⭐
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $28k
Billed in all: $164,591$165k
$14k in the last 6 months
Across 16 contracts
Earnings, last 30 days
Skill rankings: Top 0.34% in Data Entry
Top 1% in 9 of 11 skills, ranked by MRR among everyone on Upwork with the skill.
- #4Answered Ticket446 freelancers · 🇵🇭 #2Top 0.90%🇵🇭#2 of 250
- #21Phone Support5,089 freelancers · 🇵🇭 #10Top 0.41%🇵🇭#10 of 2,568
- #25Customer Satisfaction3,986 freelancers · 🇵🇭 #8Top 0.63%🇵🇭#8 of 1,816
- #63Online Chat Support11,527 freelancers · 🇵🇭 #21Top 0.55%🇵🇭#21 of 6,896
- #64Email Support14,954 freelancers · 🇵🇭 #29Top 0.43%🇵🇭#29 of 8,734
- #72Technical Support11,267 freelancers · 🇵🇭 #20Top 0.64%🇵🇭#20 of 6,366
- #93Salesforce3,758 freelancers · 🇵🇭 #4Top 2%🇵🇭#4 of 1,007
- #107Customer Support20,101 freelancers · 🇵🇭 #28Top 0.53%🇵🇭#28 of 9,123