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John Eric C.
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John Eric C.

Senior Account Manager

⭐With 5 years of customer service experience, I am the BEST person to help increase the customer rating of your online marketplace. I am searching for a company where I can work long-term and develop my skills while contributing to the company's growth. I am committed to self-development and always eager to learn. If you are looking for someone to help deal with upset customers and turn things around, I am all up for the job. Equipped with a friendly tone and professional attitude, I can put a smile in your customer's faces. 👌 TOP SKILLS: - 📞 Call Handling - 📧 E-mail Management - 💻 Live Chat - 🔧 Technical Support - 👨‍🏫 Product Training - 📋 Team Management - 🌏 Internet Research OFFERS: ✅ Call support/Phone handling ✅ Project Management ✅ Ticket Moderator ✅ Email Marketing/Support ✅ Customer Support ✅ Admin Support/Assistant ✅ Social Media Management ✅ Calendar Management ✅ Technical Support ✅ Data Entry ✅ Scheduling Appointment ✅ Telemarketing ✅ Order Processing ✅ Track and Trace order ✅ Google Docs, Sheet proficient ✅ Sales Specialist I am a very responsible person who likes punctuality and good customer service, resolving problems in real-time and efficiency are all my goals. Multitasking and detail-oriented are my two strongest skills. I work well under minimum supervision, am highly trainable, receptive to feedback, and always aim to exceed expectations. My main advantage is I continuously learn every day and always keep myself updated with the changes. I always want long-term relationships with my clients and I value every project that has been given. ⭐LET'S TALK HOW I CAN CONTRIBUTE TO YOUR COMPANY⭐

🇵🇭Davao, Philippines$10/hr100% JSS5.00 (1)Since Apr 2021

Earnings and projects

MRR
$4.7k

Last 6 months ÷ 6

World#6,070 / 412k
🇵🇭Country#185 / 56.3k
Revenue, last 30 days
$3.6k

Last 6 months: $28k

World#9,608 / 412k
🇵🇭Country#518 / 56.3k
Total earnings
$157k

Billed in all: $165k

World#22,134 / 412k
🇵🇭Country#2,192 / 56.3k
Per project
$39k

$14k in the last 6 months

World#1,624 / 412k
🇵🇭Country#178 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
4

Across 16 contracts

13% fixed87% hourly
World#283,741 / 412k
🇵🇭Country#28,379 / 56.3k

Earnings, last 30 days

$165k+$3.6k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$160k$162k$164k$166kOct 8Oct 23Nov 7

Skill rankings: Top 0.34% in Data Entry

Top 1% in 9 of 11 skills, ranked by MRR among everyone on Upwork with the skill.

  1. #4Answered Ticket446 freelancers · 🇵🇭 #2Top 0.90%
  2. #21Phone Support5,089 freelancers · 🇵🇭 #10Top 0.41%
  3. #25Customer Satisfaction3,986 freelancers · 🇵🇭 #8Top 0.63%
  4. #63Online Chat Support11,527 freelancers · 🇵🇭 #21Top 0.55%
  5. #64Email Support14,954 freelancers · 🇵🇭 #29Top 0.43%
  6. #72Technical Support11,267 freelancers · 🇵🇭 #20Top 0.64%
  7. #93Salesforce3,758 freelancers · 🇵🇭 #4Top 2%
  8. #107Customer Support20,101 freelancers · 🇵🇭 #28Top 0.53%