Mark Jasper B.

Hi I'm Mark Jasper Blanco, with my diverse background in administration, customer service, billing/collections, and operations support, I am confident that I can provide the organizational efficiency, reliability, and adaptability you need to keep your business running smoothly. Key Skills & Experience: -Operations & Admin Support: Calendar management, scheduling, email handling, document preparation, and streamlining processes to optimize efficiency. -Accounts & Billing: Experience in invoicing, collections, accounts receivable, and using platforms like QuickBooks, MYOB, NetSuite, and Zoho Books. -Customer & Client Support: Skilled in handling customer inquiries, managing CRM tools (Zendesk, Zoho, Salesforce), and ensuring a professional client experience. -Team Coordination: Worked as a team lead and manager in previous roles—comfortable collaborating across teams, delegating tasks, and ensuring KPIs are met. -Tech Savvy & Adaptable: Proficient in Google Workspace, MS Office, project management tools and quick to learn new systems. -I have over 10 years of experience supporting executives, managing operations, and handling both front- and back-end business processes. -Proven ability to handle multiple roles at once—from admin support to customer engagement to financial tasks—making me a true all-around VA. -Strong communication skills and a proactive approach to problem-solving, ensuring tasks are completed on time with accuracy. I understand the importance of being dependable, detail-oriented, and resourceful in a virtual setup. My goal is to ease your workload so you can focus on growing your business, knowing operations are running seamlessly in the background.