Helen E.

With over 9 years of experience in the iGaming, sportsbook, and online casino industry, I've worked across customer support, sportsbook operations, player account management, and team leadership. My experience includes handling player concerns, supporting betting operations, resolving escalations, and working closely with operations teams to ensure a smooth and accurate player experience. I also have experience working on Sports Data Verification projects, where I reviewed sports results, verified betting odds, checked prediction outcomes, and ensured betting data was accurate before publication. I regularly use Flashscore, Sofascore, official sports websites, and sportsbook platforms to verify match results, odds, and sports data across multiple sports. Throughout my career, I've supported customers with deposits and withdrawals, cryptocurrency transactions, KYC verification, account reviews, payment-related concerns, VIP player management, and sportsbook inquiries. I've also worked closely with risk, fraud, and sportsbook operations teams to maintain accuracy, compliance, and efficient betting processes. I have hands-on knowledge of betting markets across football, basketball, tennis, baseball, hockey, volleyball, rugby, badminton, esports, boxing/MMA, and more. I'm familiar with decimal, fractional, and American odds, as well as sportsbook rules, betting markets, and player expectations. Core Skills Sportsbook Operations Sports Data Verification Betting Markets & Odds Customer Support & Escalation Management Team Leadership & Training VIP Account Management KYC & Payment Verification Cryptocurrency Transactions Risk & Fraud Support Live Chat, Email & Ticket Support CRM Platforms (Intercom and similar tools) Shopify & E-commerce Support Microsoft Office & Administrative Tools I'm reliable, detail-oriented, and comfortable working in fast-paced environments where accuracy matters. Whether it's supporting customers, verifying sports data, or improving operational processes, I take pride in delivering high-quality work and contributing to the success of the team.