Wilbert S.

Hi, I’m Wil an Operations & Systems Partner for scaling digital businesses. I don’t just complete tasks I build structure, improve workflows, and help businesses run smoother, faster, and more efficiently. With over 5+ years of experience in operations, customer support, and digital marketing, I’ve worked with startups and established brands across eCommerce, telecom, finance, and digital services. 💼 What I Bring to the Table ⚙️ Operations & Systems - Build and optimize workflows, SOPs, and processes - Manage day-to-day operations and team coordination - Track KPIs and improve execution efficiency - Ensure tasks are delivered on time and aligned with goals 🛒 eCommerce Operations - Shopify management (orders, listings, backend support) - Order tracking, refunds, and dispute handling - Multi-channel support (Amazon, Walmart) - Customer experience optimization 💬 Customer Support & QA - Email & ticket support (Freshdesk, CRM tools) - High-volume customer handling with fast response times - QA systems, audits, and performance improvement - Former American Express CSR (BPO) — trained in handling sensitive data and complex cases 📈 Digital Marketing & Growth Support - Lead generation & outreach systems - Email marketing workflows & CRM automation - SEO content writing & keyword research - Social media content planning (Canva-based execution) 📊 Proven Experience ✔ Operations Manager, Team Lead & QA Manager ✔ Managed teams (2–10+ members) and cross-functional workflows ✔ Built systems that improved efficiency and reduced errors ✔ Supported brands across eCommerce, finance, telecom, and digital marketing 🛠 Tools I Use ClickUp • Trello • Slack • Google Workspace • Freshdesk Shopify • CRM tools • Canva • SEO tools (Ahrefs, Surfer, etc.) 💡 Why Clients Work With Me ✔ Systems thinker — I improve how things work, not just execute tasks ✔ Detail-oriented — I catch what others miss ✔ Reliable & proactive — you don’t have to follow up ✔ Strong communicator — clear, professional, and solution-focused 🤝 Let’s Work Together If you’re looking for someone who can take ownership, streamline operations, and support your growth, I’d love to help.