Kenneth Cole N.

As a multi-skilled e-commerce support specialist, I bring nearly 5 years of hands-on experience in customer service, dropshipping, and backend operations. I’ve handled everything from processing orders, updating tracking details, and coordinating with suppliers to managing refunds and resolving customer concerns through live chat and email. I have supported sales teams, worked with fulfillment systems, cleaned up spreadsheets for reporting, and helped streamline logistics to keep operations running smoothly. My ability to adapt quickly, communicate clearly, and stay organized under pressure has made me a reliable asset in fast-paced e-commerce environments.