Ukeje A.

Customer Success & business development Specialist

I help founders, CEOs, and growing teams turn clients into long-term revenue. With 9+ years of experience in Customer Success and Business Development, I manage the full client lifecycle; from first contact through onboarding, retention, renewal, and account growth. Missed follow-ups. Clients going quiet. Renewals slipping through the cracks. Missed upsell opportunities. This never happens on my watch. I step in and build the relationships, systems, and follow-through that keep clients happy and revenue growing. I connect client strategy to daily execution, so remote and fast-growing teams retain more clients and close more business without constant hand-holding. WHAT I CAN HELP WITH AS A CUSTOMER SUCCESS & BUSINESS DEVELOPMENT SPECIALIST Customer Success → Client onboarding and implementation → Account management and ongoing client support → Proactive check-ins and communication → Client relationship management → Customer experience improvement → Retention and churn prevention → Customer health tracking and renewal support → Issue resolution and escalation handling → Voice of the Customer (VoC) → Customer journey mapping → Satisfaction tracking and feedback reporting Business Development → Lead generation and lead qualification → Outbound outreach and prospecting → Cold calling and cold emailing → Booking discovery calls and consultations → Sales pipeline management → Quote and proposal follow-up → Upselling and cross-selling → Spotting account growth opportunities → Client re-engagement and win-back outreach → Building long-term client relationships that drive retention and revenue growth TOOLS & PLATFORMS CRM & Client Management: HubSpot, Zoho CRM, Salesforce, Dubsado, GoHighLevel Project & Task Management: ClickUp, Asana, Monday, Trello, Notion Automation: Airtable, Zapier, Make, n8n Communication: Slack, Google Workspace, Microsoft 365, Outlook AI & Marketing: ChatGPT, Claude, Mailchimp Need a Customer Success or Business Development specialist who can grow your accounts, keep your clients happy, and bring in new business? Send me a message. When can we connect?