Jose Eduardo V.

Customer Success, Operations and Project Management

Customer Success and Project Management professional with experience supporting B2B and B2C clients across US, European, and Latin American markets in data software, digital marketing, and education sectors. Proven ability to manage client portfolios, onboarding, adoption, retention, and revenue growth, while coordinating internal teams to deliver clear outcomes on time and within scope. Background includes working as a Customer Success Manager and Account Manager for a data software company, where I drive product adoption, lead trainings, manage renewals, identify upsell opportunities, and maintain executive-level relationships. Experienced in monitoring account health, leading business reviews, and collaborating cross-functionally with Product, Support, and Engineering to resolve issues and improve customer outcomes. Strong experience in project and delivery coordination, gained through roles as Marketing Project Manager and Product Manager in digital agencies and education platforms. Comfortable managing multiple concurrent projects, aligning stakeholders, maintaining timelines and documentation, and ensuring transparency around scope, priorities, and delivery progress. Known for clear communication, structured execution, and a calm, proactive approach to client and team management. Fluent in English, Spanish, and Portuguese, with intermediate Italian and French in progress, enabling effective work in international and remote-first environments.