Lynette C.

I build and run the operating systems behind growing businesses (SOPs, KPI dashboards, follow-up routines) so founders get 15–20 hours a week back and stop being the bottleneck. I'm an operations leader with 14+ years in operations, including roles at VXI Global and Sutherland. Most recently, as a CX Global Associate Director, I led service delivery for teams of up to 900+ employees and partnered with senior leaders on governance, reporting, and execution. I also work hands-on with startup founders in lead generation, business acquisition, book publishing, and construction. Results clients and leaders have seen: ✔ Improved gross margin on a telecom program by 10% in 60 days ✔ Reduced attrition from 30% to 6% in 90 days ✔ Replaced 15 scattered spreadsheets with one easy-to-use web app How I help: ✔ Chief of Staff and founder support: priorities, inbox, calendar, follow-through ✔ Operations systems: SOPs, workflows, and ClickUp, Monday, or Notion setup ✔ KPI reporting: dashboards and weekly business reviews in Excel or Power BI ✔ AI-enabled workflows: automations with Claude, OpenAI, ChatGPT, Base44, and GoHighLevel I'm discreet, take ownership when priorities shift, and I'm available part-time or full-time. Tell me what's on your plate, and I'll tell you what I'd fix first.