Moses A.
Experienced Customer Service Specialist
Want to work with the BEST customer service representative? You're on the right profile! With almost 4 years of customer service experience with clients from the US and Canada. I am a person who is devoted, hardworking, quick to learn, loyal, and a team player. I have a skill set that is available to become a top-notch customer success associate like phone communication, email, and chat support. ✅Teamwork ✅Problem-solving ✅Time management ✅Critical thinking ✅Decision-making 💌 Email Communication 📞 Phone Support 🗨️ Chat Support ⭕ Answering Product Questions 📨 Administrative Support I am proficient in using the following software and forms: ➡Google Sheets ➡Google Docs ➡Microsoft Excel ➡Microsoft Word ➡Kustomer ➡Zendesk ➡Slack ➡VoIP/Softphone - Avaya, Contact Center ➡Admin Panel CRM If you like what you see on my profile, let's discuss how I can assist you in achieving your goals!
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $15k
Billed in all: $60,826$61k
$3.7k in the last 6 months
Across 12 contracts
Earnings, last 30 days
Skill rankings: Top 3% in Customer Service
Ranked by MRR among everyone on Upwork with the skill.
- #8Kustomer51 freelancers · 🇵🇭 #2Top 16%🇵🇭#2 of 28
- #45Atlassian Confluence604 freelancers · 🇵🇭 #5Top 7%🇵🇭#5 of 91
- #85Product Knowledge2,128 freelancers · 🇵🇭 #46Top 4%🇵🇭#46 of 1,267
- #105Order Tracking2,668 freelancers · 🇵🇭 #71Top 4%🇵🇭#71 of 1,731
- #142Slack3,033 freelancers · 🇵🇭 #43Top 5%🇵🇭#43 of 1,188
- #305Zendesk5,908 freelancers · 🇵🇭 #137Top 5%🇵🇭#137 of 2,921
- #429Online Chat Support11,527 freelancers · 🇵🇭 #222Top 4%🇵🇭#222 of 6,896
- #531Email Support14,954 freelancers · 🇵🇭 #281Top 4%🇵🇭#281 of 8,734