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Moses A.
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Moses A.

Experienced Customer Service Specialist

Want to work with the BEST customer service representative? You're on the right profile! With almost 4 years of customer service experience with clients from the US and Canada. I am a person who is devoted, hardworking, quick to learn, loyal, and a team player. I have a skill set that is available to become a top-notch customer success associate like phone communication, email, and chat support. ✅Teamwork ✅Problem-solving ✅Time management ✅Critical thinking ✅Decision-making 💌 Email Communication 📞 Phone Support 🗨️ Chat Support ⭕ Answering Product Questions 📨 Administrative Support I am proficient in using the following software and forms: ➡Google Sheets ➡Google Docs ➡Microsoft Excel ➡Microsoft Word ➡Kustomer ➡Zendesk ➡Slack ➡VoIP/Softphone - Avaya, Contact Center ➡Admin Panel CRM If you like what you see on my profile, let's discuss how I can assist you in achieving your goals!

🇵🇭Davao, Philippines$6/hr100% JSS5.00 (6)Since Apr 2021

Earnings and projects

MRR
$2.5k

Last 6 months ÷ 6

World#17,014 / 412k
🇵🇭Country#1,480 / 56.3k
Revenue, last 30 days
$2.6k

Last 6 months: $15k

World#15,081 / 412k
🇵🇭Country#1,355 / 56.3k
Total earnings
$58k

Billed in all: $61k

World#67,372 / 412k
🇵🇭Country#10,364 / 56.3k
Per project
$9.6k

$3.7k in the last 6 months

World#16,645 / 412k
🇵🇭Country#3,872 / 56.3k
Projects, last 6 months
4
0% fixed100% hourly
World#51,815 / 412k
🇵🇭Country#3,668 / 56.3k
Projects in all
6

Across 12 contracts

0% fixed100% hourly
World#250,292 / 412k
🇵🇭Country#23,310 / 56.3k

Earnings, last 30 days

$60.8k+$2.6k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$58k$60k$62kOct 8Oct 23Nov 7

Skill rankings: Top 3% in Customer Service

Ranked by MRR among everyone on Upwork with the skill.

  1. #8Kustomer51 freelancers · 🇵🇭 #2Top 16%
  2. #45Atlassian Confluence604 freelancers · 🇵🇭 #5Top 7%
  3. #85Product Knowledge2,128 freelancers · 🇵🇭 #46Top 4%
  4. #105Order Tracking2,668 freelancers · 🇵🇭 #71Top 4%
  5. #142Slack3,033 freelancers · 🇵🇭 #43Top 5%
  6. #305Zendesk5,908 freelancers · 🇵🇭 #137Top 5%
  7. #429Online Chat Support11,527 freelancers · 🇵🇭 #222Top 4%
  8. #531Email Support14,954 freelancers · 🇵🇭 #281Top 4%