Anjoneth C.

I’m a customer support professional with over 6 years of experience in the BPO world, spanning multiple industries and countries. Over the years, I’ve learned that helping customers isn’t just a job, it’s my passion. Whether it’s resolving issues, guiding someone through a tricky process, or turning a frustrated client into a happy one, I thrive on making people’s day a little easier. For the past year, I’ve been freelancing, primarily supporting dropshipping businesses. I love helping entrepreneurs grow by taking care of the most important part of their business—their customers. My experience across diverse industries has given me the flexibility, patience, and communication skills needed to handle any situation with professionalism and empathy. As an expectation, you can count on my full compliance and honesty for this job. What I can offer you are as follows: 1. Shopify & eCommerce Support - Fulfillment - Order tracking - Refunds, returns, replacements - Customer inquiries related to products or shipping 2. Customer Service Across Multiple Channels & Platforms -Email & SMS support -Live chat -Phone support Platforms I’m experienced with: FreshDesk, Gorgias, Zendesk, CommsLayer, Salesforce, Dixa, Kustomer I know my obligations and responsibilities regarding the tasks I am assigned. I work with passion and with heart, and I can assure you that I will maximize my capabilities to help you reach your goals. I am fully capable of working independently with little to no supervision, always ensuring that deadlines are met and quality is never compromised. Let’s team up and make your customer support your secret superpower!