Osas O.

I am an experience cloud solutions engineer with years of experience supporting Microsoft Cloud services ranging from Microsoft Teams, Exchange Online, Active Directory, Outlook, OneDrive, and Identity. I have expert analytics skills for troubleshooting all Microsoft SaaS applications also proficient with all Microsoft windows edition and Microsoft subscriptions and billing. My expertise includes: - - Microsoft Team Administration. - VOIP services. - Windows PowerShell. - Exchange Online - Azure Active Directory. - Domain records Management - Google suit administrator - Train candidates on Microsoft cloud technologies. (MCT verified). Technical Skills - Troubleshooting and finding solutions on various service request raised by customer - Diagnose and troubleshoot technical issues, including account setup and network configuration. - Assisted customers in implementing Microsoft Teams models that meet global privacy, security, and compliance rules, such as information barrier policies, external and guest access, retention policies, sensitivity labels, etc. - Ask customers targeted questions to understand the root of the problem quickly. - Track computer system issues through to resolution within agreed time limits. -Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue. - Properly escalate unresolved issues to appropriate internal teams (e.g. Subject Matter Experts). - Provide prompt and accurate feedback to customers. CERTIFICATION • Microsoft Teams Administrator Associate. • Azure Fundamental. • Microsoft Certified Trainer. • Fortinet Network Security Expert certification • Fortinet 2 Network Security Expert certification • Microsoft O365 Identity and Service Management.