Pauline Elizabeth D.

E-commerce Virtual Assistant and Customer Support Specialist with 5+ years of experience in customer service and nearly 3 years supporting online businesses remotely. Experienced in Shopify, Zendesk, order management, customer communication, order tracking, returns/refunds, product listings, inventory updates, and fulfillment coordination. Strong background in handling customer concerns independently, managing day-to-day e-commerce operations, and providing reliable remote support.