Manuel G.

Customer Support Representative / Technical Support Representative

I have four years and four months of experience as a Customer/Technical Support Representative at BPO companies here in the Philippines, where I helped customers with their concerns regarding the internet and devices such as mobile phones, laptops, computer desktops, and printers. I also assisted clients with their CRM software for email campaigns, where I'm troubleshooting the issue on their account, allowed them to run the email campaign properly. I also have experience in billing, where I assisted customers and explain their bills in detail, and accepted disputes, and applied adjustments if needed. I always provide excellent customer service.